Dispute Policy

At [Meerals], customer satisfaction is our priority. If you encounter any issues with your order, we will work to resolve them fairly and efficiently.

Types of Disputes We Handle:

• Damaged or Defective Items: If your item arrives damaged, contact us within 7 days with photos of the issue.
• Incorrect Items: If you receive the wrong product, we will replace or refund your order at no extra cost.
• Lost or Delayed Packages: If your order has not arrived within the estimated timeframe, we will investigate the delay.

How to File a Dispute:

1. Email us  with your order number and a description of the issue.
2. Provide evidence (photos, tracking details, or order confirmation).
3. Resolution time: Our team will respond within 3 business days with a solution.

Disputes We Do Not Accept:

• Minor color differences due to screen variations.
• Slight delays caused by the courier service.
• Customer misuse or accidental damage after delivery.